FAQ

Our shipping rates are as follows:
For weights over 0.01 to 2 kg, the cost is RM 7; for weights over 2.01 to 10 kg, the cost is RM 15; and for weights over 10 kg, each additional kilogram adds RM 1.5 to the postage rate.

For products in stock, delivery takes 3 to 5 days within East Malaysia. For out-of-stock items, expect delivery in 3 to 7 days.

You can track your orders on our Track Order page by entering your Order ID and the billing email used during the purchase.

All payments are processed through the eGHL gateway..

For more information on the Return & Refund process, please refer to our Return & Refund Policy page.

Product replacement is available within 14 days for online transactions. For further details, please check our Return & Refund Policy page.

Kindly email us at online@hexacomsupplies.com.my for warranty / guarantees verification , so that we will provide complete return instructions