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- Product Replacement within 14 Days is applicable for online transactions. Only certain products with a manufacturer’s defect are eligible for a replacement (subject to stock availability) if:
- The product has an actual manufacturer’s defect.
- The packaging and all original content (including any software and manuals) is complete and in good condition.
- The product is accompanied by the original receipt.
- The customer emails us within 14 days of the invoice date.
- Please note that certain products such as projectors, monitors, software, branded desktops, notebooks, printers, and consumables (e.g., ink cartridges or toners) are not eligible for a replacement and must be sent to the manufacturer’s service center for any warranty service.
- Working products found incompatible with the customer’s PC or notebook are not entitled to any exchange. For exchange or warranty purposes, the customer needs to email us at online@hexacomsupplies.com and include the following details in the email: Order No., Invoice No., Contact No., Product to exchange, and the reason for the exchange.
- Customers are responsible for the postage fees when shipping item(s) back to us during the exchange process.
- Kindly email us (online@hexacomsupplies.com) before shipping anything back to us, so that we can provide you with complete return instructions.
- The Product Replacement period will be based on the invoice issue date.
